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Shipping & Delivery

Shipping and dispatch times

Shipping & Delivery

Smaller items ship directly from our warehouse in Round Top, Texas. In-stock small and mid-size items typically ship within 2–3 business days, Monday through Friday, excluding holidays.

Oversized furniture and select large items marked “Request a Shipping Quote” require a custom freight quote before purchase. Freight costs and delivery timing vary by item and destination.

Local pickup is available at The White Barn, 101 Compound Ln, Round Top, Texas 78954. Please contact us at 830-225-3637 or delivery@fickleinternational.com with questions or to request expedited shipping.

See our Shipping & Delivery policy.

Do you accept international shipping addresses?

Please note that Fickle International does not ship to non-US addresses. However, some of our customers have successfully used third-party services such as Shop & Ship. While we are not able to endorse these services, we can provide the following links for informational purposes:

http://www.shopandship.com

http://www.shipville.com

http://www.postaplus.com/MyBox.aspx

http://myus.com

http://www.stackry.com

Where do you ship?

Fickle International can ship to street addresses anywhere in the continental U.S. Sorry, but shipping is not available for Alaska or Hawaii.

We cannot deliver to P.O. boxes or APO/FPO addresses. Fickle International does not ship to U.S. territories, including Puerto Rico and Guam.

For shipping methods, dispatch timing, oversized freight quotes and local pickup, see our Shipping & Delivery policy.

How can I track my package?

You can track your order by visiting the Order History section in My Account and clicking on the order number. If you do not know your order number, you can locate it by looking at your order confirmation email.

Once a shipping label has been created for your order, you will find the tracking number underneath the Tracking section.

If you have any further questions, please contact us.

What are your standard shipping & handling rates?

For smaller items that ship directly, review the shipping charge at checkout before completing your order.

Oversized furniture and select large items marked “Request a Shipping Quote” require a custom freight quote before purchase. Freight costs and delivery timing vary by item and destination.

Request a shipping quote and include the item name or product link and your destination ZIP code.

See our Shipping & Delivery policy.

What should I do if I’m missing items from my order?

Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package.

To verify which item(s) may have shipped separately, visit the Order History section in My Account.

Once on the Order History tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. Items with different estimated arrival dates will most likely be shipped in separate packages.

If you do not know your order number, you can locate it by looking at your order confirmation email.

If all of your shipments have been delivered and you are still missing items, please contact us immediately.

Is sales tax charged on shipping & handling fees?

Depending on where the order is being shipped, sales tax will be charged on the order subtotal, shipping, and/or handling at the applicable county rate. Tax rates vary among counties.

Does furniture take longer to arrive?

Oversized furniture and select large items marked “Request a Shipping Quote” require a custom freight quote before purchase. Freight costs and delivery timing vary by item and destination.

Request a shipping quote and include the item name or product link and your destination ZIP code.

See our Shipping & Delivery policy.

Does Fickle International have a white-glove delivery service?

Please contact us before purchasing to discuss the delivery service available for your item and destination.

Oversized furniture and select large items marked “Request a Shipping Quote” require a custom freight quote before purchase. Freight costs and delivery timing vary by item and destination.

Request a shipping quote and include the item name or product link and your destination ZIP code.

See our Shipping & Delivery policy.

What is the difference between white-glove and entryway delivery?

Please confirm the delivery service and what it includes as part of your freight quote before purchasing. Include details about stairs, doorways and access when you contact us.

Oversized furniture and select large items marked “Request a Shipping Quote” require a custom freight quote before purchase. Freight costs and delivery timing vary by item and destination.

Request a shipping quote and include the item name or product link and your destination ZIP code.

See our Shipping & Delivery policy.

How do I receive my delivery?

For oversized items, confirm delivery arrangements and timing as part of your freight quote before purchasing. For questions about an existing order, contact us with your order number.

Do I need to do anything before my delivery appointment?

Before your appointment, please make sure the walkway and the area where you'd like the item placed are clear.

The delivery service cannot move existing furniture to make room for the new item. It is also unable to remove unwanted furniture or make any modifications to your home.

Should I inspect my item?

Please inspect your order when it arrives. If an item arrives damaged or is materially not as described, contact us promptly at sarah@fickleinternational.com with your order number and photos so we can evaluate the issue and make it right.

When will I be contacted to schedule my furniture delivery?

Oversized furniture and select large items marked “Request a Shipping Quote” require a custom freight quote before purchase. Freight costs and delivery timing vary by item and destination.

Request a shipping quote and include the item name or product link and your destination ZIP code.

See our Shipping & Delivery policy.

How long will it take for my order to arrive?

Check your estimated arrival date by entering your order details here.

Click on the order number and you will see the estimated arrival date for each item in your order. If you do not know your order number, you can locate it by looking at your order confirmation email.

Are there additional delivery fees for furniture?

For smaller items that ship directly, review the shipping charge at checkout before completing your order.

Oversized furniture and select large items marked “Request a Shipping Quote” require a custom freight quote before purchase. Freight costs and delivery timing vary by item and destination.

Request a shipping quote and include the item name or product link and your destination ZIP code.

See our Shipping & Delivery policy.

What is Fickle International’s insurance policy?

Fickle International packages are insured directly by the shippers.

Can I combine shipping fees for different orders?

Unfortunately, we are unable to offer combined shipping for our customers at this time.